FAQ - Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions, but if you can't find what you're looking for, please contact us.
What is Vicoustic?
Vicoustic is a Portuguese brand of reference in the development of acoustic solutions. Founded in 2007 with the aim of filling a gap in the market: acoustic products with a pleasant design, it quickly became the preferred brand of acoustic treatment for music producers, sound engineers and musicians, currently being present in more than 70 countries.
Why can't I order "product X" directly?
We offer international shipping to the following countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, and Switzerland.
Please note that, in some countries, a selection of products (mainly Hi-Fi & Home Cinema and Professional Audio) are available only through our distributors (find Where to Buy).
I can’t buy the products online in my country. May I find your products here?
Probably. If you don’t find them, we have a wide network of Business Partners all over the world.
Can I order samples?
Yes! Find Vicoustic products samples here.
Can I customize products?
The VMT product range can be customized with any pictures and colors you want, or covered with a selection of fabrics.
Know more about customization.
How do I clean Vicoustic Products?
Vicoustic products are very easy to clean. You just need to vacuum them with a soft brush and wipe with a damp cloth.
How can I integrate sockets and switches?
The VMT and VicStrip product range allows you to easily integrate lights, sockets and switches.
You can learn how to do it in our YouTube Channel.
Do you install the products?
No. In fact, most of our products are so easy to install that you can do it yourself, it does not require any professional installers or tools.
Do you provide acoustic advice for a special project?
Vicoustic has a team of Acoustic Consultants and Interior Designer who can develop a complete acoustic project for you space.
Know more about Acoustic Consultancy.
Can I get a quote for a special project?
Please send an email describing your needs to our Sales Department.
How can I resell/distribute Vicoustic Products?
Yes. If you wish to apply to become a distributor or reseller of one of the leading companies in the acoustic industry, we are looking forward to hearing from you.
For more information, fill in the application form and we will contact you shortly.
Where are your products manufactured?
All Vicoustic products are manufactured in Paços de Ferreira, an industrial cluster in Portugal.